Questions, answered.
Everything about QR Call codes, press-1 opt-ins and TCPA compliance, pricing and prepaid overage, the free trial, and the Broadcast add-on. Still stuck? Email support@vblast.net.
Getting started
Is there a free trial?
Yes — every new account starts free for 30 days or 30 minutes of inbound call time, whichever comes first, no credit card required. Record your greeting, generate your QR Call code, and go live in minutes. When the trial ends, add a card to keep going — your number, voice greeting, and opt-ins all carry over with nothing to re-set-up.
How does upgrading from the free trial work?
When your trial ends — after 30 days or 30 minutes of inbound calls, whichever comes first — your campaign pauses and the dashboard prompts you to add a card. The moment you do, the same campaign comes right back to life — your toll-free number, your recorded greeting, and every opt-in you collected carry over. Nothing to re-set-up.
Do I need to do TCR or toll-free verification?
No. Vblast holds a pre-verified pool of toll-free numbers, so you can be live in ten minutes. Compare to one-to-twelve weeks at every other SMS platform. Compliance is the platform’s problem, not yours.
What if my voice greeting doesn’t work — can I re-record?
Re-record as many times as you want at any tier. The recording is the most important asset of your campaign — Vblast’s wizard plays it back so you can hear yourself before going live.
Pricing & billing
How does billing work?
It’s monthly: $49 per active campaign, with 1,000 voice minutes included. Need more minutes? Buy prepaid 1,000-minute packs for $49 — they never expire. The optional Broadcast add-on is $19/mo per account. No annual contract — cancel any time from your dashboard and you won’t be billed again.
What happens if I go over my 1,000 included minutes?
No surprise bill. When you need more, you buy a prepaid 1,000-minute pack for $49 (4.9¢/min, the same per-minute price as your plan). Prepaid minutes never expire and carry over between cycles, and they’re only used after your included minutes run out. If you run out with no prepaid minutes left, the campaign pauses (we email you first) and comes right back when you top up — or automatically at your next cycle. Most single-campaign customers never come close; 1,000 minutes is a lot of greetings.
How does the Broadcast add-on work?
Broadcast is an optional $19/mo add-on on top of any campaign. It lets you send a single SMS to everyone who opted in — 1,000 messages a month included, up to 2,000 recipients per send. Need more? Buy prepaid 1,000-SMS packs for $19 — they never expire and carry over between cycles, and you simply prepay to send beyond the included 1,000 (no surprise overage bills). You can segment your list, A/B test copy, and run multi-stage announcements. STOP-list numbers are auto-excluded and a STOP footer is added if you forget. Turn it on or off from your dashboard any time.
What’s included in a custom plan?
Custom plans are for operators who need more than one toll-free campaign: local 10DLC numbers, multiple numbers on one account, higher voice and broadcast allowances, and multi-campaign management for brands and agencies. It’s sales-assisted and priced to your volume — email support@vblast.net to scope it.
Opt-ins & compliance
What counts as a verified opt-in?
A press-1 keypress on a Vblast call. Every opt-in includes a recorded audio call, a DTMF timestamp, the calling number, and the call SID — a TCPA-defensible consent record that beats any web checkbox in court.
Is my opt-in list mine?
Completely. Every press-1 opt-in lives in your dashboard with its full consent record. You can reply one-on-one to anyone who texts back, and — with the Broadcast add-on — send a single SMS to everyone who opted in. Want a full export of your list? Email support@vblast.net any time and it’s yours, consent metadata intact.
What happens to my opt-in list if I cancel?
It stays yours. Email support@vblast.net for a full export of your opt-in list — with consent metadata, timestamps, and call SIDs intact — at any time, including the day you cancel. Vblast doesn’t hold lists hostage.
Ready to go live?
Start free for 30 days or 30 minutes — whichever comes first, no card. When it’s working, it’s a flat $49/mo per campaign.